Rules & Restrictions
Welcome to Travel To The Sky, an air ticket booking company based in Chandigarh, India. These Rules & Restrictions govern the use of our website https://traveltothesky.com/ and all services offered by us. By accessing our website or booking air tickets through us, you acknowledge that you have read, understood, and agreed to comply with the following rules and restrictions.
Booking and Passenger Information
All bookings made through Travel To The Sky must be completed using accurate, complete, and correct passenger details, including full name as per government-issued identification, date of birth, gender, contact details, and passport information for international travel. Any error in passenger information may result in booking failure, additional charges, cancellation, or denial of boarding by the airline. Travel To The Sky shall not be held responsible for losses, penalties, or inconveniences caused due to incorrect or incomplete information provided by the customer at the time of booking.
Payment Terms and Confirmation
All air ticket bookings must be paid in full at the time of reservation. Prices displayed on the website are subject to availability and may change without prior notice until payment is successfully completed. Once the payment is received and confirmed, the ticket will be issued and sent to the registered email address or mobile number. Travel To The Sky does not store customers’ debit or credit card information and uses secure payment gateways to ensure transaction safety.
Airline Fare Rules and Conditions
Each airline operates under its own fare rules, conditions, and restrictions, including baggage allowance, seat selection, meals, rescheduling, and cancellations. Travel To The Sky strictly follows the policies set by the respective airline. Customers are advised to carefully review fare rules before confirming a booking, as some discounted or promotional fares may carry additional restrictions or may be completely non-refundable.
Changes, Cancellations, and Refunds
Any request for change, rescheduling, or cancellation of a confirmed booking is subject to airline policies and availability. Airlines may charge cancellation or rescheduling fees, which vary depending on the fare type, route, and time of request. In addition to airline charges, Travel To The Sky may apply a service fee for processing such requests. Refunds, if applicable, will be processed only after deduction of all applicable airline and service charges and may take several working days to reflect in the original payment method.
Non-Refundable and Promotional Tickets
Certain air tickets sold under special fares, promotions, or discounted offers are strictly non-refundable and non-changeable. In such cases, no refund will be provided even if the ticket is unused or partially used. Travel To The Sky shall not be responsible for any financial loss incurred by the customer due to the purchase of non-refundable tickets.
Travel Documents and Identification
Passengers are solely responsible for carrying valid travel documents, including government-issued photo identification for domestic travel and valid passports, visas, and permits for international travel. Failure to present the required documents at the airport may result in denied boarding or deportation, for which Travel To The Sky shall not be held liable. It is the passenger’s responsibility to verify visa requirements, transit rules, and immigration regulations before travel.
Name Corrections and Restrictions
Most airlines do not allow name changes after ticket issuance. Only minor spelling corrections may be permitted in certain cases, subject to airline approval and additional charges. Travel To The Sky does not guarantee name corrections and will not be responsible if the airline denies such requests.
Baggage Policy
Baggage allowance, including cabin and check-in baggage, is governed entirely by airline rules. Excess baggage fees, if any, must be paid directly to the airline at the airport. Travel To The Sky is not responsible for loss, delay, damage, or mishandling of baggage by airlines or airport authorities.
Special Services and Requests
Requests for special services such as seat selection, special meals, wheelchair assistance, or medical support are forwarded to the airline but are subject to availability and airline confirmation. Travel To The Sky does not guarantee fulfillment of such requests and shall not be liable if the airline is unable to provide the requested service.
Flight Delays, Cancellations, and Schedule Changes
Travel To The Sky acts only as a booking intermediary and does not operate or control airline services. We are not responsible for flight delays, rescheduling, cancellations, missed connections, or operational disruptions caused by airlines, airports, weather conditions, or government authorities. Any compensation, refund, or alternate arrangement shall be subject to airline policies.
Limitation of Liability
Travel To The Sky shall not be liable for any direct, indirect, incidental, or consequential losses, including loss of money, time, or opportunities, arising from the use of our services. Our liability, if any, is strictly limited to the service fee charged by us for the booking.
Force Majeure
Travel To The Sky shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, technical failures, government restrictions, or acts of war.
Privacy and Data Protection
All personal information shared with Travel To The Sky is handled in accordance with our Privacy Policy. Customer data is used solely for booking, communication, and service purposes and is not sold or misused.
Governing Law and Jurisdiction
These Rules & Restrictions are governed by the laws of India. Any dispute arising out of the use of our services shall be subject to the exclusive jurisdiction of courts located in Chandigarh, India.